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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Markus M

February 20, 2026

5  out of  5
rating by Markus M
"Very fast, very friendly and very informative 👍"
We responded:
"Markus, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jenn Merema’s Team—we are always here to help!"
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Mark Moldenhauer

February 11, 2026

5  out of  5
rating by Mark Moldenhauer
"Came in to get my car insurance with Mercedez, she was very helpful and great to work with. Will definitely recommend to anyone that has insurance needs!"
We responded:
"Mark, Thank you so much for your kind words! We're thrilled to hear that Mercedez was helpful and made the insurance process smooth for you. We appreciate your recommendation and look forward to assisting you with any future insurance needs! Jenn Merema State Farm, Rock Island, IL "
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Craig Peterson

February 5, 2026

5  out of  5
rating by Craig Peterson
"She took great care of me took care of my problems she was very helpful"
We responded:
"Craig, Thank you for your kind feedback! I'm glad we could take care of your concerns and be of help. Please don't hesitate to reach out if you need anything else. Jenn Merema State Farm, Rock Island, IL "
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John Skinner

January 30, 2026

5  out of  5
rating by John Skinner
"Very nice and very helpful thanks !!!"
We responded:
"John, Thank you so much for your kind words and positive feedback! We’re glad to hear you found our vehicle insurance services helpful and reasonably priced. We appreciate your support! Jenn Merema State Farm"
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Marian

January 28, 2026

5  out of  5
rating by Marian
"Lorna was very pleasant and extremely helpful. With all the changes needed due to my husband’s passing not everyone has been as kind as her and she even took the time to explain options. Greatly appreciated during this difficult time."
We responded:
"Marian, Thank you for sharing your experience. We’re deeply sorry for your loss and appreciate you recognizing Lorna’s kindness and support. We know how challenging this time can be, and it’s wonderful to hear she was able to guide you through the process with care and understanding. Please don’t hesitate to reach out if you need anything else. Sending lots of hugs and prayers. Jenn Merema State Farm, Rock Island, IL"
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Jaida Briggs

January 22, 2026

5  out of  5
rating by Jaida Briggs
"Lorna was great and made the process to switch my car insurance quick and stress free!"
We responded:
"Jaida, Thank you so much for your wonderful review! We're thrilled to hear that Lorna made switching your car insurance quick and stress-free, and that you’re happy with the price. We appreciate your trust and look forward to continuing to serve you! Jenn Merema State Farm, Rock Island, IL "
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Jimmy Posten

January 22, 2026

5  out of  5
rating by Jimmy Posten
"Lorna was a big help with getting us set up with our aunt insurance needs"
We responded:
"Jimmy, Thank you for your kind review! We're glad to hear that Lorna was a big help in setting up your aunt’s insurance needs, including motorcycle coverage. We appreciate your trust and are here to assist with any future insurance needs! Jenn Merema State Farm, Rock Island, IL "
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Douglas Carrell

January 17, 2026

5  out of  5
rating by Douglas Carrell
"The agent was pleasant and informative. She explained in detail the coverage on my auto."
We responded:
"Douglas, Thank you for your kind review! We’re so glad Mercedez Roberts, our office manager, was able to help and provide clear, detailed information about your auto coverage. We appreciate your feedback and are always here if you need anything! Jenn Merema State Farm, Rock Island, IL "
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kristy Kain

January 12, 2026

5  out of  5
rating by kristy Kain
"Kayla was great!!!"
We responded:
"Kristy, Thank you! We're delighted to hear you found our prices reasonable and that Kayla provided great service. We appreciate your support and look forward to serving you again! Jenn Merema State Farm"
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Josh S.

January 7, 2026

5  out of  5
rating by Josh S.
"I love having Jenn as my agent, Mercedes and Brad are always so friendly and always there to help."
We responded:
"Josh, Thank you so much for your kind words! We’re thrilled to hear you’re happy with the pricing and the service Jenn, Mercedez, and Brad provide. It’s our pleasure to assist you with all your insurance needs, from accident and vehicle coverage to property and mortgage insurance. We truly appreciate your trust and look forward to continuing to support you! 😊 Jenn Merema State Farm, Rock Island, IL "
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Aleisha Smith

January 6, 2026

5  out of  5
rating by Aleisha Smith
"Lorna was a big help today, and explained my bill for me in detail. Professional and swift service!"
We responded:
"Aleisha, Thank you for your wonderful feedback! We’re happy to hear that Lorna was able to assist you promptly and clearly explain your bill. Providing professional and efficient service is very important to us, and we appreciate you taking the time to share your experience. Jenn Merema State Farm, Rock Island, IL "
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Travis Perkins

December 18, 2025

5  out of  5
rating by Travis Perkins
"Very helpful quick and efficient"
We responded:
"Travis, Thank you for your wonderful review! We're happy to know you had a quick and efficient experience. Your support means a lot to us! Jenn Merema State Farm, Rock Island, IL"
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justin zank

December 17, 2025

5  out of  5
rating by justin zank
"Brad was amazingly helpful with all of my questions and also help update my payment method."
We responded:
"Justin, Thank you for your kind words! We're glad to hear that Brad was able to assist you with your questions and update your payment method smoothly. We appreciate your feedback and are always here to help! Jenn Merema State Farm, Rock Island, IL"
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De Witt Pollard

December 8, 2025

5  out of  5
rating by De Witt Pollard
"I am well pleased with the professional performance of Mercedez Roberts. She spoke with conviction and that is huge for a new customer.
One of the best moves I made for a peace of mind."
We responded:
"Thank you so much for your kind words, De Witt. We really appreciate you taking the time out to share your experience with us — and we agree, Mercedez's is truly a rock star to have on our team! We count ourselves lucky for customers like you. Jenn Merema - State Farm, Rock Island, IL"
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Lyrik Roberts

December 4, 2025

5  out of  5
rating by Lyrik Roberts
"I highly recommend calling Jenn Merema State Farm. Mercedez helped me save so much money on my auto insurance."
We responded:
"Lyrik, Thank you for your great review! We're happy Mercedez was able to help you save on both your auto and motorcycle insurance. We appreciate your recommendation and look forward to supporting all your insurance needs! Jenn Merema State Farm "
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Jeff Ronald

December 4, 2025

5  out of  5
rating by Jeff Ronald
"Brad was quick and very helpful on getting the payment date changed and made sure I didn't have any other questions or problems."
We responded:
"Jeff, Thank you for your feedback! We're happy to hear Brad was prompt and helpful in adjusting your payment date. We're also glad you found our price great! Please don’t hesitate to reach out if you need anything else! Jenn Merema State Farm, Rock Island, IL"
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Cynthia Martin

November 27, 2025

5  out of  5
rating by Cynthia Martin
"Called to verify the receipt of my auto insurance payment. Lorna helped apply phone payment."
We responded:
"Cynthia, Thank you so much for your kind words! We’re truly grateful you took the time to share your experience. Lorna is delighted to have been able to assist you with your auto insurance payment. Your trust means a lot to us, and we’re always here to support you whenever you need. Wishing you safe and happy travels! Jenn Merema State Farm "
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Kerry Gomez

November 25, 2025

5  out of  5
rating by Kerry Gomez
"Lorna was a great help to me today. My Devit card had been compromised , therefore my payment was rejected. My temporary card didn't seem to want to work either.So she was able to take my payment using an electronic check."
We responded:
"Kerry, Thank you so much for taking the time to share your experience! We're thrilled to hear that Lorna was able to provide excellent assistance during a frustrating situation with your debit card and temporary card issues. It’s wonderful that she was able to quickly find a solution by processing your payment through an electronic check, ensuring everything was taken care of smoothly. We truly appreciate your kind words and your trust in our team. If you ever need help in the future, don’t hesitate to reach out! Jenn Merema State Farm, Rock Island, IL "
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Jeffery Hicock

November 24, 2025

5  out of  5
rating by Jeffery Hicock
"Reviewed my policy and updated to include revisions to the property."
We responded:
"Jeffery, Thank you for your review! We're glad we could help update your property insurance policy to better suit your needs. We appreciate your trust in us and look forward to continuing to serve you! ☺️ Jenn Merema - State Farm, Rock Island, IL 61201"
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Justin Perren

November 21, 2025

5  out of  5
rating by Justin Perren
"Lorna was very helpful and this is not the first time she’s helped. Very easy and smooth process giver her a 10/10."
We responded:
"Justin, Thank you so much for your wonderful review and for being a loyal customer! We’re delighted to hear that Lorna has consistently provided you with helpful and smooth service. She is truly an important part of our team, always going the extra mile to ensure every interaction is positive and stress-free. Your 10/10 rating means the world to us and motivates us to keep delivering the best possible experience. We sincerely appreciate your continued trust and support, and we look forward to assisting you with any of your insurance needs in the future! Jenn Merema State Farm "
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Bonnie Miller

November 21, 2025

5  out of  5
rating by Bonnie Miller
"Thank you mercedez You are very helpful and very nice thank you for helping me out and putting me back on the road safely. You people are very kind there and very helpful and I’m glad to be doing business with you."
We responded:
"Bonnie, Thank you so much for your kind words! We’re thrilled to hear that Mercedez was able to assist you and help get you back on the road safely. As our dedicated office manager, Mercedez plays a vital role in ensuring everything runs smoothly and that every customer receives attentive, caring service. We understand how important it is to have the right insurance coverage to protect you and your vehicle, and we’re proud to provide options that give you confidence while you’re on the road. Our entire team is committed to being helpful and friendly, and it means a lot to us that you feel well taken care of. We truly appreciate your business and look forward to continuing to serve you with the best insurance solutions whenever you need us! Jenn Merema State Farm, Rock Island, IL "
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amy horns

November 20, 2025

5  out of  5
rating by amy horns
"Kayla was so helpful getting everything set up and navigating through everything we needed. I'd give her 10 stars if I could."
We responded:
"Amy, Thank you so much for your wonderful review! Kayla is dedicated to helping clients understand the importance of both life insurance and vehicle coverage, ensuring you have the protection you need for security and confidence. We’re glad she was able to guide you smoothly through the process and make everything easy to navigate. Your kind words mean a lot to Kayla and our entire team. If you ever have questions or need further assistance, Kayla and the team are always here to support you. Thanks again for choosing us! Jenn Merema State Farm, Rock Island, IL "
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Rose Kenney

November 17, 2025

5  out of  5
rating by Rose Kenney
"Thank you for your time and help, Lorna!"
We responded:
"Rose, Thank you for your thoughtful review! We're so glad Brad was able to assist you. Your feedback inspires us to continue providing the best service possible. Please don’t hesitate to reach out if you need help in the future! Jenn Merema State Farm, Rock Island, IL"
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Rachel Finley

November 6, 2025

5  out of  5
rating by Rachel Finley
"Brad was very kind and cleary answered my questions."
We responded:
"Rachel, Thank you for your wonderful review! We're thrilled to hear you found our prices great and that Brad was kind and helpful in answering all your questions. We truly appreciate your support and look forward to helping you again in the future! Jenn Merema State Farm"
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David Nichols

November 4, 2025

5  out of  5
rating by David Nichols
"Lorna was very helpful!"
We responded:
"David, Thank you for your kind review! We're happy to hear you found our prices reasonable and that Lorna was very helpful with your vehicle insurance needs. We appreciate your trust and look forward to assisting you again! Jenn Merema State Farm, Rock Island, IL"