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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adnah Cameron

June 9, 2025

5  out of  5
rating by Adnah Cameron
"For somer reason, my state farm bill hasn't made it since it didn't show up in my account I had to call. Spoke to a Lorna and had the best experience. THANK Lorna"
We responded:
"Adnah, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Lorna provided such exceptional service and made things easy for you. We’re lucky to have her as part of our team. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help! Jenn Merema State Farm"
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apjam33

June 6, 2025

5  out of  5
rating by apjam33
"Lorna was very helpful and knowledgeable!"
We responded:
"You just made our day—thank you for sharing your experience! It’s wonderful to hear that Lorna was able to assist you with her helpful and knowledgeable service. Your feedback means so much to us and motivates us to keep providing exceptional support. Thanks again! 😊 Jenn Merema State Farm, Rock Island, IL "
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Edward J

June 1, 2025

5  out of  5
rating by Edward J
"Brad Phyfe from Jenn Merema’s office in Rock Island was super in getting my accounts all set up after my retirement move to Iowa after 53 years of living in Illinois. State Farm is the ONLY insurance company I have used since I was 16 years old and Brad helped me continue with State Farm after my retirement earlier this year. Great service is what I expect from State Farm and Brad delivered!"
We responded:
"Edward, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Brad was able to assist you so thoroughly with your transition after retirement. It’s wonderful to know that we’ve been a trusted part of your journey since you were 16, and we’re honored to continue serving you as you settle into Iowa. Providing great service is always our priority, and your feedback truly means the world to us. Thank you for your loyalty to State Farm, and please don’t hesitate to reach out if there’s anything else we can do for you. Enjoy your retirement—it’s well-deserved! 😊 Jenn Merema State Farm "
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Jverea Govan

May 28, 2025

5  out of  5
rating by Jverea Govan
"Mercedez is awesome and very helpful great customer service!"
We responded:
"Jverea, we’re thrilled to know that Mercedez provided exceptional service and was so helpful during your visit. Your kind words will definitely be shared with her! We truly appreciate your feedback and look forward to helping you again in the future! Jenn Merema State Farm"
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Caitlin Depaepe

May 27, 2025

5  out of  5
rating by Caitlin Depaepe
"Always a good experience with Jenn, Brad and Lorna! All three have them have been incredibly patient, kind and understanding whenever I have questions, confusion or want to make changes! I’ve been having issues with online payment so I’ve been having to call to pay over the phone - Lorna was extremely helpful today and made the process SO FAST, and personable too! She knew who I was and pulled up my bill within seconds. They’re always working to help you, I highly recommend this group of agents! (Especially Lorna ♥️)"
We responded:
"Caitlin, You're very welcome! That’s such a thoughtful and kind review—thank you for taking the time to share your experience. It means so much to us to hear that Jenn, Brad, and Lorna have been able to provide you with the patience, kindness, and understanding you deserve. Lorna is new to our team, and we’re so glad to hear she made such a positive impression. We’ll be sure to share your feedback with her—it’ll mean a lot! We’re thrilled that she was able to assist you quickly and make the process seamless and personable. Your recommendation and kind words truly motivate us to keep doing our best. Thank you again for your support! 😊 Jenn Merema State Farm"
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Chris Mason

May 22, 2025

5  out of  5
rating by Chris Mason
"Mercedez Roberts made it hassle free to get insurance added to my new motorcycle. I recommend her for any of your insurance needs."
We responded:
"Chris, Thank you for sharing your experience! We're delighted to hear that Mercedez made adding insurance to your new motorcycle smooth and stress-free. Her dedication to providing top-notch service truly shines through. We greatly appreciate your trust and confidence in our office and your recommendation. We’re here for all your future insurance needs! Jenn Merema State Farm"
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Trino Carrillo

May 20, 2025

5  out of  5
rating by Trino Carrillo
"I’ve been with this State Farm office for over 10 years, originally starting with Andy Bebon, who also took care of my dad for over 30 years. The level of service we’ve received has always gone above and beyond. Brad has done an outstanding job continuing that same care and attention. He’s professional, easy to reach, and genuinely looks out for your best interests. It’s rare to find that kind of consistency and trust in a business these days, but this team continues to deliver year after year. Highly recommend Brad and the entire staff at this location!"
We responded:
"Trinidad, we truly appreciate your loyalty and trust over the years—it means so much to us! Since Jenn Merema and her team took over, we’ve worked hard to carry on the tradition of exceptional service, and we’re thrilled to hear how much you’ve valued your experience with us. Brad has been an incredible addition to our team, and your kind words highlight exactly why we’re so proud to have him on board. His professionalism, dedication, and genuine care for our customers set him apart and make him an essential part of what makes our office special. Brad’s ability to go above and beyond reflects the commitment we all share to putting our customers’ best interests first. Thank you for recommending Brad and our team so highly! We’re honored to serve you and your family and look forward to continuing to provide the consistent, trustworthy service you deserve for many more years to come. Jenn Merema State Farm"
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Donald LeRoux

May 16, 2025

5  out of  5
rating by Donald LeRoux
"Mercedez Roberts, made the transition of from one insurance to State Farm Insurance, quickly and smoothly. She answered ever question asked in a speedy fashion, and most importantly she was able to find an affordable rate, which gave me a peace of mind and chance to save money on insurance. Thank you for your time, and experience of a smooth transition Mercedez."
We responded:
"Donald, Thank you so much for your thoughtful and kind review! We're thrilled to hear that Mercedez was able to make your transition to State Farm Insurance smooth and hassle-free. Providing excellent service, answering all your questions promptly, and helping you find an affordable rate are exactly what we strive for. Your peace of mind and satisfaction mean the world to us. We'll be sure to share your kind words with Mercedez—she’ll be delighted to know she made such a positive impact. Thank you again for choosing us, and we look forward to continuing to serve you! Jenn Merema State Farm, Rock Island, IL"
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Dave Huhnerkopf

May 12, 2025

5  out of  5
rating by Dave Huhnerkopf
"Brad did a great job helping me add a car, today. It's a pleasure doing business with these folks"
We responded:
"Dave, Thank you so much for your kind words! We're thrilled to hear that Brad was able to assist you with adding a car and that you enjoyed your experience with us. It's always a pleasure to help great customers like you. We truly appreciate your support and look forward to serving you again in the future! Jenn Merema State Farm"
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BooKA Z

May 12, 2025

5  out of  5
rating by BooKA Z
"Mercedez was a pleasure to speak with. Very nice, thorough and professional. I wanted to ride my motorcycle today she got me insured and covered right away. Might switch my vehicles over next. Thanks for the awesome service. Highly recommend!"
We responded:
"Thank you for your fantastic review! We're so glad to hear that Mercedez provided you with excellent service—being thorough, professional, and making the process smooth for you. It's great that you were able to get insured quickly and enjoy your motorcycle ride! We'd be happy to assist if you decide to switch your vehicles over in the future. Thanks again for your recommendation and support! Jenn Merema State Farm, Rock Island, IL"
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Mia Beth Ruthey

May 6, 2025

5  out of  5
rating by Mia Beth Ruthey
"Brad was phenomenal when I called to inquire about making a major change to my policy. He called me back after hours to give me the quote. After I accepted the next day he called me back, again after hours, to make sure I was happy with everything and to let me know about the changes in my payment in the coming months. Brad went above and beyond what I expected because I have never been called after hours by anyone just to make sure I understood and was happy. I appreciate Brad and everyone at my local State Farm Insurance office for giving 110% to make sure I am, not only safely insured, but completely confident in the changes I made to my policy!"
We responded:
"Mia, Thank you so much for your wonderful review! We are incredibly grateful to have Brad on our team at Jenn Merema State Farm. His commitment to going the extra mile, including reaching out after hours to ensure your satisfaction, truly sets him apart. We’re delighted to hear that he provided you with exceptional service and made sure you were fully informed and confident in your policy changes. It’s our mission to provide outstanding support to our customers, and it’s heartening to know that Brad exemplifies this dedication. Thank you for trusting us with your insurance needs. We look forward to continuing to serve you and ensuring you feel secure and supported! Jenn Merema State Farm, Rock Island, IL"
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Stacey Jorgensen

May 5, 2025

5  out of  5
rating by Stacey Jorgensen
"Brad is always so helpful and takes great care of us. Thank you Brad"
We responded:
"Stacey, Thank you so much for your kind words! We’re thrilled to hear that Brad has been so helpful and takes great care of you. Your feedback means a lot to us, and we’re always here to assist whenever you need. Thanks again for sharing! Jenn Merema State Farm, Rock Island, IL "
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Shannon Malm

May 5, 2025

5  out of  5
rating by Shannon Malm
"Kayla is the agent I spoke with today. She was very helpful. I find ALL the reps in this office to be friendly and welcoming every time I call."
We responded:
"Shannon, Thank you for sharing your experience! We're delighted to hear that Kayla was helpful and that our team members have consistently made you feel welcome. Your feedback motivates us to continue delivering excellent service. Please don’t hesitate to reach out whenever you need assistance! Jenn Merema State Farm"
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Rose Kenney

May 3, 2025

5  out of  5
rating by Rose Kenney
"Thank you for your time and help, Brad!"
We responded:
"Rose, Thank you for your thoughtful review! We're so glad Brad was able to assist you. Your feedback inspires us to continue providing the best service possible. Please don’t hesitate to reach out if you need help in the future! Jenn Merema State Farm, Rock Island, IL"
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Olivia S

April 21, 2025

5  out of  5
rating by Olivia S
"Jen and her team was great! They were knowledgeable when I was going through insurance questions, and helped guided me through the process quickly. They gave a better insurance quote than what I had from my last insurance. They also explained each detail of the policy."
We responded:
"Olivia, Thank you so much for your wonderful review! We're thrilled to hear that Jenn and her team were able to guide you through your insurance questions and provide a competitively priced quote without sacrificing coverage. It's always tough when you have to get a new car due to an accident, and we're glad we could help navigate the process with you. Thank you for choosing State Farm to cover your new vehicle and for trusting us with your insurance needs. Your feedback means a lot to us! Jenn Merema State Farm, Rock Island, IL"
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Caroline Sierra

April 14, 2025

5  out of  5
rating by Caroline Sierra
"Lorna helped with what I needed. Thanks Lorna"
We responded:
"Caroline, Thank you for your kind words! We're glad to hear that Lorna was able to assist you with what you needed. We appreciate your feedback and look forward to serving you again in the future. Jenn Merema State Farm "
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russ allen

April 10, 2025

5  out of  5
rating by russ allen
"Mercedez is very knowledgeable ,very helpful. I highly recommend."
We responded:
"Russ, 🌟 Thank You! 🌟 We appreciate your 5-star review and your kind words about Mercedez! We're thrilled to hear she was helpful and knowledgeable. Your recommendation means a lot to us. Thank you for your support! Jenn Merema State Farm"
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Jen Mckinley

April 2, 2025

5  out of  5
rating by Jen Mckinley
"Soooo sweet very Helpful"
We responded:
"Jen, Thank you for your Google review! We're delighted to hear that Brad was so sweet and very helpful. Your kind words mean a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. Thank you once again! Jenn Merema State Farm, Rock Island, IL"
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Connie Dekeuninck

April 2, 2025

5  out of  5
rating by Connie Dekeuninck
"You guys are nice.to take the time to ♥ my questions and answer them. I really appreciate it."
We responded:
"Connie, Thank you for your Google review! We're glad to hear that Mercedez was able to help. We appreciate you noting how our team takes the time to address your questions thoroughly. Your kind words mean a lot to us, and we're grateful for your appreciation. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again! Jenn Merema State Farm, Rock Island, IL "
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Linda Duren

April 1, 2025

5  out of  5
rating by Linda Duren
"The best insurance experience I've ever had, Mercedes was kind, thoughtful and extremely helpful! Plus she got my payments down by half. Thanks again!"
We responded:
"Linda, Thank you for your fantastic review! We're delighted to hear that Mercedez provided you with such a positive experience and was able to help reduce your payments significantly without compromising on coverage. Your satisfaction is our top priority, and we're always here to assist you with any future needs. Thanks again for your kind words! Jenn Merema State Farm, Rock Island, IL "
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Stephanie Gibson

March 31, 2025

5  out of  5
rating by Stephanie Gibson
"Brad was very friendly and called me back in a timely manner to help me add a new vehicle to our policy before the end of the business day!"
We responded:
"Stephanie, Thank you for your fantastic review! We’re thrilled to hear that Brad was friendly and responsive, ensuring your new vehicle was added to your policy by the end of the business day. Congratulations on your new vehicle! Your satisfaction means a lot to us. If you need any further help, please don’t hesitate to contact us. Thanks again! Jenn Merema State Farm"
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Les and Becky

March 25, 2025

5  out of  5
rating by Les and Becky
"Brad always provides outstanding service! He explains things clearly and answers all my questions."
We responded:
"Les & Becky, Thank you for your kind words! We're delighted to hear that Brad consistently provides outstanding service. It's wonderful to know that he explains things clearly and addresses all your questions thoroughly. We are beyond blessed to have him on our team. Jenn Merema State Farm, Rock Island, IL "
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Matthew Franklin

March 24, 2025

5  out of  5
rating by Matthew Franklin
"Brad was extremely helpful and knowledgeable. I highly recommend using the Jenn Merema team."
We responded:
"Matthew, Thank you for taking the time to share your experience! We're delighted to hear that Brad was extremely helpful and knowledgeable. Your high recommendation of the Jenn Merema team is greatly appreciated. We value your trust and look forward to assisting you again. Best wishes, The Jenn Merema Team! Jenn Merema State Farm, Rock Island, IL "
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Jared Toothman

March 14, 2025

5  out of  5
rating by Jared Toothman
"Kayla was super great and helpful. She took the time to get me the best deal and quoted me for everything. Very friendly and great communication. Felt like family. 5 stars all the way!"
We responded:
"Jared, Thank you for your fantastic review! We're thrilled to hear that Kayla was so supportive and dedicated to helping you find the best deal with comprehensive quotes. It’s great to know you enjoyed such friendly communication and felt like a part of our family. We truly value your 5-star rating! Welcome to the "Farmly"!!! Jenn Merema State Farm, Rock Island, IL "
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Martin Chaney

March 13, 2025

5  out of  5
rating by Martin Chaney
"Friendly service,the staff are professionals, and very helpful,they genuinely care about my needs and any adjustments they need to make regarding my bundled account"
We responded:
"Martin, we appreciate you and your kind words. Thank you for your Google review! Our staff takes pride in providing friendly and professional service, and we're always here to help. We genuinely care about your needs and are committed to making any necessary adjustments to your bundled account to provide the best savings possible. Jenn Merema State Farm, Rock Island, IL"