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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Miranda Bentley

Miranda Bentley

February 25, 2026

5  out of  5
rating by Miranda Bentley
"I worked with Mercedez and she got everything I wanted without even having to ask it’s like she read my mind! Shes very easy to work with and explained everything about the policy i needed to know i didn't even have to ask any questions."
We responded:
"Miranda, thank you so much for your wonderful review! We’re thrilled to hear that Mercedez was able to understand your needs so intuitively and made the process easy and clear for you. It’s great to know you felt fully informed without needing to ask questions. We truly appreciate your kind words and look forward to assisting you with your vehicle insurance in the future! Jenn Merema State Farm, Rock Island, IL "
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Paula Wickwire

February 24, 2026

5  out of  5
rating by Paula Wickwire
"Easy to set up appointment for our current HOA...Jenn is very knowledgeable and willing to help in a quickly changing insurance environment for condo owners. Easy to get HOA and personal quotes...so long story short, I bundled my condo & car and am grateful State Farm and Jenn's team for all their help."
We responded:
"Paula, Thank you so much for your wonderful review! Mercedez and I are really glad we could help make the process easy and straightforward for you and your (HOA) condo association. Navigating insurance for condo owners can be challenging, especially with how quickly things change, so we’re happy to hear you felt supported throughout. Bundling your condo and car is a great way to save, and we appreciate you trusting us with your insurance needs. If you ever have any questions or need assistance, please don’t hesitate to reach out—we’re here to help! Jenn Merema State Farm, Rock Island, IL"
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Markus M

February 20, 2026

5  out of  5
rating by Markus M
"Very fast, very friendly and very informative 👍"
We responded:
"Markus, thank you so much, we appreciate your positive feedback! It means a lot to our team to know you had a great experience. We're thrilled to hear you found our service fast, friendly, and informative. We appreciate your trust in us for your vehicle and renter's insurance needs. If you ever have any questions or need assistance in the future, don't hesitate to reach out!, Jenn Merema State Farm, Rock Island, IL "
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Mark Moldenhauer

February 11, 2026

5  out of  5
rating by Mark Moldenhauer
"Came in to get my car insurance with Mercedez, she was very helpful and great to work with. Will definitely recommend to anyone that has insurance needs!"
We responded:
"Mark, Thank you so much for your kind words! We're thrilled to hear that Mercedez was helpful and made the insurance process smooth for you. We appreciate your recommendation and look forward to assisting you with any future insurance needs! Jenn Merema State Farm, Rock Island, IL "
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Craig Peterson

February 5, 2026

5  out of  5
rating by Craig Peterson
"She took great care of me took care of my problems she was very helpful"
We responded:
"Craig, Thank you for your kind feedback! I'm glad we could take care of your concerns and be of help. Please don't hesitate to reach out if you need anything else. Jenn Merema State Farm, Rock Island, IL "
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Vakellye Reed

February 4, 2026

5  out of  5
rating by Vakellye Reed
"Lorna really helped me this was the lowest insurance quote I ever got thanks to her"
We responded:
"Vakellye, Thank you so much for your kind words! I’m thrilled to hear that Lorna was able to help you find the lowest insurance quote for your vehicle and renters insurance without compromising coverage. We appreciate your trust and are always here to assist with any of your insurance needs. Jenn Merema State Farm, Rock Island, IL"
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mike mcclary

February 2, 2026

5  out of  5
rating by mike mcclary
"Kayla at Jenn Merema State Farm was a pleasure to work with taking care of and understanding all my insurance needs. Thanks"
We responded:
"Mike, Thank you for your wonderful review! We're glad Kayla was able to make your experience smooth and address all your insurance needs. We appreciate your trust and look forward to serving you again. Jenn Merema State Farm, Rock Island, IL"
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John Skinner

January 30, 2026

5  out of  5
rating by John Skinner
"Very nice and very helpful thanks !!!"
We responded:
"John, Thank you so much for your kind words and positive feedback! We’re glad to hear you found our vehicle insurance services helpful and reasonably priced. We appreciate your support! Jenn Merema State Farm"
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Courtney Richter

January 29, 2026

5  out of  5
rating by Courtney Richter
"Lorna has been such a great help switching from my old insurance company to State Farm. I have definitely not been an easy client with plenty of changes and she has been patient building the coverage that works for me. Much appreciated!"
We responded:
"Courtney, Thank you so much for your wonderful review! We’re thrilled to hear that Lorna was able to assist you patiently and effectively during your switch to State Farm. It means a lot to us that you feel supported in building coverage that works for you. We appreciate your trust and look forward to continuing to serve your vehicle and mortgage insurance needs! Jenn Merema State Farm, Rock Island, IL"
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Marian

January 28, 2026

5  out of  5
rating by Marian
"Lorna was very pleasant and extremely helpful. With all the changes needed due to my husband’s passing not everyone has been as kind as her and she even took the time to explain options. Greatly appreciated during this difficult time."
We responded:
"Marian, Thank you for sharing your experience. We’re deeply sorry for your loss and appreciate you recognizing Lorna’s kindness and support. We know how challenging this time can be, and it’s wonderful to hear she was able to guide you through the process with care and understanding. Please don’t hesitate to reach out if you need anything else. Sending lots of hugs and prayers. Jenn Merema State Farm, Rock Island, IL"
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Jaida Briggs

January 22, 2026

5  out of  5
rating by Jaida Briggs
"Lorna was great and made the process to switch my car insurance quick and stress free!"
We responded:
"Jaida, Thank you so much for your wonderful review! We're thrilled to hear that Lorna made switching your car insurance quick and stress-free, and that you’re happy with the price. We appreciate your trust and look forward to continuing to serve you! Jenn Merema State Farm, Rock Island, IL "
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Jimmy Posten

January 22, 2026

5  out of  5
rating by Jimmy Posten
"Lorna was a big help with getting us set up with our aunt insurance needs"
We responded:
"Jimmy, Thank you for your kind review! We're glad to hear that Lorna was a big help in setting up your aunt’s insurance needs, including motorcycle coverage. We appreciate your trust and are here to assist with any future insurance needs! Jenn Merema State Farm, Rock Island, IL "
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Douglas Carrell

January 17, 2026

5  out of  5
rating by Douglas Carrell
"The agent was pleasant and informative. She explained in detail the coverage on my auto."
We responded:
"Douglas, Thank you for your kind review! We’re so glad Mercedez Roberts, our office manager, was able to help and provide clear, detailed information about your auto coverage. We appreciate your feedback and are always here if you need anything! Jenn Merema State Farm, Rock Island, IL "
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kristy Kain

January 12, 2026

5  out of  5
rating by kristy Kain
"Kayla was great!!!"
We responded:
"Kristy, Thank you! We're delighted to hear you found our prices reasonable and that Kayla provided great service. We appreciate your support and look forward to serving you again! Jenn Merema State Farm"
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Josh S.

January 7, 2026

5  out of  5
rating by Josh S.
"I love having Jenn as my agent, Mercedes and Brad are always so friendly and always there to help."
We responded:
"Josh, Thank you so much for your kind words! We’re thrilled to hear you’re happy with the pricing and the service Jenn, Mercedez, and Brad provide. It’s our pleasure to assist you with all your insurance needs, from accident and vehicle coverage to property and mortgage insurance. We truly appreciate your trust and look forward to continuing to support you! 😊 Jenn Merema State Farm, Rock Island, IL "
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Aleisha Smith

January 6, 2026

5  out of  5
rating by Aleisha Smith
"Lorna was a big help today, and explained my bill for me in detail. Professional and swift service!"
We responded:
"Aleisha, Thank you for your wonderful feedback! We’re happy to hear that Lorna was able to assist you promptly and clearly explain your bill. Providing professional and efficient service is very important to us, and we appreciate you taking the time to share your experience. Jenn Merema State Farm, Rock Island, IL "
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Claudia Ponder

December 23, 2025

5  out of  5
rating by Claudia Ponder
"My Drive Save & Safe transponder wasn’t transmitting and I wasn’t able to solve the problem myself. I was greeted by Mercedes as soon as I entered the office. She was professional and personable as she worked through the problem and solved it while I waited. Jenn came over to say hello and make sure everything was going smoothly for me. I love the teamwork on the office and have been with State Farm for many years. Thanks Mercedes, you made my day."
We responded:
"Claudia, thank you for taking the time to share your experience! We’re so happy Mercedez was able to quickly resolve the issue with your Drive Save & Safe transponder and that Jenn made sure you felt well taken care of. Teamwork makes the dream work! Our team works hard to provide friendly and efficient service, and your kind words mean a lot to us. We appreciate your continued trust in State Farm and look forward to assisting you in the future! Merry Christmas from all of us at Jenn Merema State Farm, Rock Island, IL."
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Travis Perkins

December 18, 2025

5  out of  5
rating by Travis Perkins
"Very helpful quick and efficient"
We responded:
"Travis, Thank you for your wonderful review! We're happy to know you had a quick and efficient experience. Your support means a lot to us! Jenn Merema State Farm, Rock Island, IL"
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justin zank

December 17, 2025

5  out of  5
rating by justin zank
"Brad was amazingly helpful with all of my questions and also help update my payment method."
We responded:
"Justin, Thank you for your kind words! We're glad to hear that Brad was able to assist you with your questions and update your payment method smoothly. We appreciate your feedback and are always here to help! Jenn Merema State Farm, Rock Island, IL"
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John Conner

December 12, 2025

5  out of  5
rating by John Conner
"Stopped in randomly to check out changing carriers. I explained my situation to Lorna and she took me through each step. Made it easy. She got me setup. Saved me almost half my monthly premiums at my other carrier. Excellent service. Highly recommended. 😎✌🏻"
We responded:
"John, We really appreciate your thoughtful review and want to warmly welcome you to our office! It’s great to hear that Lorna was able to help you find the best options and save you so much on your monthly premiums. Thank you for choosing us for your insurance needs. Delivering excellent service is what we strive for every day. Thanks for recommending us, and don’t hesitate to reach out if you need anything else! Jenn Merema State Farm, Rock Island, IL "
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De Witt Pollard

December 8, 2025

5  out of  5
rating by De Witt Pollard
"I am well pleased with the professional performance of Mercedez Roberts. She spoke with conviction and that is huge for a new customer. One of the best moves I made for a peace of mind."
We responded:
"Thank you so much for your kind words, De Witt. We really appreciate you taking the time out to share your experience with us — and we agree, Mercedez's is truly a rock star to have on our team! We count ourselves lucky for customers like you. Jenn Merema - State Farm, Rock Island, IL"
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Lyrik Roberts

December 4, 2025

5  out of  5
rating by Lyrik Roberts
"I highly recommend calling Jenn Merema State Farm. Mercedez helped me save so much money on my auto insurance."
We responded:
"Lyrik, Thank you for your great review! We're happy Mercedez was able to help you save on both your auto and motorcycle insurance. We appreciate your recommendation and look forward to supporting all your insurance needs! Jenn Merema State Farm "
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Jeff Ronald

December 4, 2025

5  out of  5
rating by Jeff Ronald
"Brad was quick and very helpful on getting the payment date changed and made sure I didn't have any other questions or problems."
We responded:
"Jeff, Thank you for your feedback! We're happy to hear Brad was prompt and helpful in adjusting your payment date. We're also glad you found our price great! Please don’t hesitate to reach out if you need anything else! Jenn Merema State Farm, Rock Island, IL"
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Cynthia Martin

November 27, 2025

5  out of  5
rating by Cynthia Martin
"Called to verify the receipt of my auto insurance payment. Lorna helped apply phone payment."
We responded:
"Cynthia, Thank you so much for your kind words! We’re truly grateful you took the time to share your experience. Lorna is delighted to have been able to assist you with your auto insurance payment. Your trust means a lot to us, and we’re always here to support you whenever you need. Wishing you safe and happy travels! Jenn Merema State Farm "
Profile photo of Kerry Gomez

Kerry Gomez

November 25, 2025

5  out of  5
rating by Kerry Gomez
"Lorna was a great help to me today. My Devit card had been compromised , therefore my payment was rejected. My temporary card didn't seem to want to work either.So she was able to take my payment using an electronic check."
We responded:
"Kerry, Thank you so much for taking the time to share your experience! We're thrilled to hear that Lorna was able to provide excellent assistance during a frustrating situation with your debit card and temporary card issues. It’s wonderful that she was able to quickly find a solution by processing your payment through an electronic check, ensuring everything was taken care of smoothly. We truly appreciate your kind words and your trust in our team. If you ever need help in the future, don’t hesitate to reach out! Jenn Merema State Farm, Rock Island, IL "