Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mike and Shawna Shields

Mike and Shawna Shields

October 10, 2025

5  out of  5
rating by Mike and Shawna Shields
"Mercedez Roberts was amazing! She was efficient, knowledgable, and friendly. Highly recommend!"
Profile photo of Thomas Green

Thomas Green

October 10, 2025

5  out of  5
rating by Thomas Green
"Thanks Lorna you guysare always helpful and answer my questions quickly and with patience when I need my questions answered thanks"
We responded:
"Thomas, Thank you so much for the 5-star review! We truly appreciate your kind words and are glad to hear that you found our prices reasonable. Providing great value to our customers is very important to us, and your feedback means a lot. We look forward to serving you again in the future! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Yevette Smith

Yevette Smith

October 1, 2025

4  out of  5
rating by Yevette Smith
"I'm a very satisfied customer, Jenn was helpful, and pleasant. They're all very nice there"
We responded:
"Yevette, Thank you so much for your positive feedback! We're thrilled to hear that Jenn and the whole team were helpful and pleasant. We truly appreciate your support! Jenn Merema State Farm"
Profile photo of Brittany Lueth

Brittany Lueth

October 1, 2025

5  out of  5
rating by Brittany Lueth
"Brad was super helpful with making sure all my insurance is up to date regularly and that any notices I get are immediately taken care of so that I have no issues with my cars or motorcycle being on the roads."
We responded:
"Brittany, Thank you for your wonderful review! We're glad to hear that Brad has been so helpful in keeping your insurance up to date and ensuring everything runs smoothly with your vehicles. We're also happy that you find our prices reasonable—we strive to provide great value along with excellent service. We appreciate your trust and are always here to support you! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Angela Ward

Angela Ward

September 23, 2025

5  out of  5
rating by Angela Ward
"I was having zero luck dealing with another insurance company due to an accident with my vehicle. I reached out to Kayla for assistance. She stayed on the phone with me the entire time we had the other company on the line. Kayla refused to hang up until we had some answers about my claim. Kayla was able to get more information in this one call with me than I was able to get on my own in 2 weeks!"
We responded:
"Angela, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Kayla was able to provide the support and persistence you needed during such a frustrating time. Her dedication to staying on the line and getting answers for you truly shows our commitment to helping our clients every step of the way. We appreciate your trust in us and are here whenever you need assistance! Jenn Merema State Farm, Rock Island, IL "
Profile photo of Dillon Claussen

Dillon Claussen

September 19, 2025

5  out of  5
rating by Dillon Claussen
"Quick, easy, and super friendly! Kayla did a fantastic job :)"
We responded:
"Dillon, thank you so much for your fantastic feedback! We're delighted to hear that Kayla provided you with quick, easy, and friendly service, and that you’re happy with the great price on both your vehicle and renters insurance. We’ll be sure to pass along your kind words to her! Looking forward to serving you again soon. 😊 Jenn Merema State Farm"
Profile photo of Jay Claus

Jay Claus

September 19, 2025

5  out of  5
rating by Jay Claus
"Great customer service from Kayla!!"
We responded:
"Jay, we’re so grateful for your kind words! Kayla takes pride in delivering exceptional customer service, especially when it comes to vehicle insurance, and it’s wonderful to hear she made a positive impression. Thank you for choosing us—we look forward to serving you again soon! Jenn Merema State Farm, Rock Island, IL "
Profile photo of james hayes

james hayes

September 17, 2025

5  out of  5
rating by james hayes
"Lorna was very helpful answering my question about my car insurance."
We responded:
"James, Thank you for your feedback! We're glad to hear that Lorna was able to assist you and answer your car insurance questions. Providing helpful and clear support is our priority, and we’re happy Lorna could make a difference. If you have any more questions, we’re always here to help! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Pam Peck

Pam Peck

September 12, 2025

5  out of  5
rating by Pam Peck
"Mercedes was great.Very helpful"
We responded:
"Pam, Thank you for your wonderful feedback! It’s great to know that Mercedez was helpful and made a difference. Thank you for sharing your experience! Jenn Merema State Farm"
Profile photo of Kim mcclendon

Kim mcclendon

September 9, 2025

5  out of  5
rating by Kim mcclendon
"Lorna was very helpful with my needs."
We responded:
"Kim, Thank you so much for your kind words! We’re glad to hear that Lorna was able to assist you with your needs. Your feedback means a lot to us and motivates our team to keep providing excellent service! We appreciate you putting your trust in us — we truly value you as a part of our State "Farmly"! 😊 Jenn Merema State Farm, Rock Island, IL "
Profile photo of Jim Soliz

Jim Soliz

September 3, 2025

5  out of  5
rating by Jim Soliz
"I worked with Kayla DeJaegher at this office and I would highly recommend her to anyone looking to save money on their insurance! She was quick and efficient at getting my insurance set up and handled."
We responded:
"Jim, Thank you so much for your kind words and recommendation! We're thrilled to hear that Kayla provided quick and efficient service to help you save on your insurance. We truly appreciate your support and look forward to assisting you again in the future! Jenn Merema State Farm, Rock Island"
Profile photo of Bill Handel

Bill Handel

August 25, 2025

5  out of  5
rating by Bill Handel
"Efficient, knowlegeable, and helpful."
We responded:
"Bill, Thank you so much for your kind words! We're thrilled to hear you found our service efficient, knowledgeable, and helpful. We appreciate your support and thank you for your continued business! Jenn Merema State Farm"
Profile photo of Lee Gnatovich

Lee Gnatovich

August 22, 2025

5  out of  5
rating by Lee Gnatovich
"Had a great experience at State Farm. Their rep Lorna was super easy to work with, and made the whole process a breeze. Highly recommend."
We responded:
"Lee, We really appreciate your feedback! It’s wonderful to hear that Lorna provided such excellent service and made everything easy for you. Thanks for recommending us—looking forward to assisting you again whenever you need! Jenn Merema State Farm"
Profile photo of Austin Hartenhoff

Austin Hartenhoff

August 18, 2025

5  out of  5
rating by Austin Hartenhoff
"Thank you for all your help Kayla! You are very helpful and you saved me a lot of money!"
We responded:
"Austin, Your feedback made our day! Thanks so much for sharing your experience! Kayla works hard to deliver helpful, cost-saving solutions without compromising coverages, and we’re thrilled to hear she succeeded. Thanks for choosing us—we look forward to continuing to serve you! Jenn Merema State Farm"
Profile photo of Sandra Nichols

Sandra Nichols

August 6, 2025

5  out of  5
rating by Sandra Nichols
"This office is great to work with. I especially appreciate how helpful Brad is."
We responded:
"Sandra, Thank you so much for your thoughtful feedback! We’re thrilled to hear you’ve had a great experience working with our office. Brad will be especially happy to know his help made a difference. We truly appreciate your support! Jenn Merema State Farm, Rock Island, IL "
Profile photo of tabitha conner

tabitha conner

August 1, 2025

5  out of  5
rating by tabitha conner
"Thank you for your help today Kayla!!"
We responded:
"Tabitha, We appreciate your kind words! Thank you for trusting us and for the shoutout to Kayla—she’s always happy to help. If you need anything else, we’re just a call away! Jenn Merema State Farm, Rock Island, IL"
Profile photo of John Skinner

John Skinner

July 28, 2025

5  out of  5
rating by John Skinner
"Very nice and very helpful thanks !!!"
We responded:
"John, Thanks a lot for your kind review! We're delighted to hear you had a nice experience and found our team helpful. We truly appreciate you as a customer and look forward to serving you again! Jenn Merema State Farm"
Profile photo of TyQueriyah Key

TyQueriyah Key

July 25, 2025

5  out of  5
rating by TyQueriyah Key
"Great customer service! I decided to go with State Farm for my auto insurance & had the pleasure of working with Kayla, she a great help and very detail, wonderful to work with!"
We responded:
"TyQueriyah, Thank you for your wonderful review! We're so glad to hear that Kayla provided you with great customer service and detailed assistance. We're honored you chose State Farm for your auto insurance and look forward to continuing to serve you! Jenn Merema State Farm, Rock Island, IL "
Profile photo of Cormariah b****

Cormariah b****

July 24, 2025

5  out of  5
rating by Cormariah b****
"Brad was great answered all my questions and was very nice!"
We responded:
"We truly appreciate your thoughtful feedback! We're thrilled to hear that Brad was able to answer all your questions and provide excellent service. We appreciate your feedback and look forward to assisting you again! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Scott Heiar

Scott Heiar

July 22, 2025

5  out of  5
rating by Scott Heiar
"Brad from Jenn Merema's State Farm office does a great job of taking care of my account. I added a Truck to my insurance package and it took one 5 minutes phone call. If I'm ever late on a bill he calls and takes care of it over the phone. Excellent customer service from Brad!"
We responded:
"Scott, Thank you for your kind words! We're delighted that Brad could make adding your truck to your insurance so quick and easy. And don’t worry—life happens! Brad’s got you covered, giving you a friendly nudge when bills sneak up. It’s all part of the personal care we strive to provide. We appreciate your trust and look forward to continuing to support you! Jenn Merema State Farm, Rock Island, IL "
Profile photo of Dan Wiae

Dan Wiae

July 21, 2025

5  out of  5
rating by Dan Wiae
"Kayla did a great job explaining everything. Very knowledgeable."
We responded:
"Dan, Thank you for taking the time to share your experience! We're thrilled to hear that Kayla was able to explain everything clearly and provide knowledgeable guidance. Our team strives to ensure every customer feels informed and confident throughout the process, and your feedback means a lot to us. We look forward to assisting you again in the future! Jenn Merema State Farm, Rock Island, IL "
Profile photo of Shannon Malm

Shannon Malm

July 17, 2025

5  out of  5
rating by Shannon Malm
"Lorna is the agent I spoke with today. She was very helpful. I find ALL the reps in this office to be friendly and welcoming every time I call."
We responded:
"Shannon, Thank you for your kind feedback! We're happy to hear that Lorna and our team have provided you with friendly and helpful service. We truly appreciate your business and look forward to continuing to serve you! Jenn Merema State Farm"
Profile photo of Leonardo Jimenez

Leonardo Jimenez

July 17, 2025

5  out of  5
rating by Leonardo Jimenez
"Good service and interest in answering your questions"
We responded:
"Leonardo, Thank you for your feedback and for choosing us! We strive to take care of our customers by providing attentive service and answering all your questions. We appreciate your support and look forward to helping you again! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Lori Hayden

Lori Hayden

July 15, 2025

5  out of  5
rating by Lori Hayden
"Everyone at jenn's office are always helpful and respectful. Thank you all so much."
We responded:
"Lori, Thank you so much for your kind words! We truly appreciate you as a long-time customer and for putting your trust in us. It means a lot to know that the team at Jenn’s office has been helpful and respectful. We look forward to continuing to serve you! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Angela Castellano

Angela Castellano

July 11, 2025

5  out of  5
rating by Angela Castellano
"Mercedes was very helpful and knowledgeable. We are extremely happy with the coverage and rates. Making the switch from our current coverage to State Farm is gonna be a great move!"
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Mercedez was helpful and knowledgeable throughout the process. Angela, We're excited to have you with State Farm and look forward to providing you with great coverage and service. Welcome aboard! Jenn Merema State Farm"